Gorgias Raises $29M for AI Tools to Automate Customer Support in Ecommerce

Gorgias Raises $29M in Funding

Key Highlights:

• Funding Round: Gorgias, a customer experience (CX) platform, raised $29 million in funding.
• Investors: The round was led by SaaStr and Alven, with participation from Horsley Bridge, Amplify, Shopify, Sapphire, CRV, and Transpose Platform.
• Expansion Plans: Gorgias will use the funds to expand its suite of AI tools, including Automate, to help ecommerce brands automate their customer support.

Gorgias' Target Market

• Target Market: Ecommerce brands of all sizes, including those on platforms like Shopify, BigCommerce, Magento, and WooCommerce.
• Ecommerce Brands: Brands looking to integrate automated customer support and marketing solutions powered by conversational AI.
• Customer Support Automation: Companies seeking automation tools to streamline and enhance their customer support processes.

What Gorgias Needs to Buy

• AI and Machine Learning Expertise: Collaborations with AI and machine learning experts to enhance and develop their suite of AI tools.
• Partnerships with Ecommerce Platforms: Collaborations with ecommerce platforms like Shopify, BigCommerce, Magento, and WooCommerce to expand their customer base.
• Marketing and Sales Support: Services to support marketing and sales efforts, including lead generation and customer acquisition.

Sorted raises £1.65M in Seed Funding for Recycling Tech

Summary: Sorted, a recycling tech startup based in the UK, recently secured £1.65M in seed funding to revolutionize waste management and recycling. Their AI-powered sorting solutions aim to improve the efficiency of recycling processes and contribute to a more sustainable future.

Funding Amount: £1.65 million

Industry: Software Development

Employee Count: 51-200

CEO: Carmen Carey (CEO Linkedin)

What Sorted needs to buy: Sorted is seeking partnerships with waste management companies, recycling industry leaders, and environmental organizations. Companies specializing in AI technology, sustainability solutions, and waste management systems are ideal partners to support Sorted's expansion plans and drive innovation in the recycling industry.